Built for Growing Startups around the globe

The CX Function Startups Wish They'd Hired Sooner.

Build effective, scalable customer operations - without hiring a full-time manager.
10+ years in customer success and support operations — now helping early-stage teams build what took me a decade to learn, from day one.

Services
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Services

Measurement

KPI Design & Reporting

Define and implement success metrics that actually matter — from resolution time to NPS.

Support Quality

Ticket Auditing

Review support tickets for tone, accuracy, and consistency — and deliver actionable improvement insights.

Workflow Design

Support System Setup

Build scalable, efficient support flows with clear escalation paths, SLAs, and ownership.

Diagnosis

CX Audit

Evaluate your entire support and success flow to identify gaps, inefficiencies, and churn risks.

Activation

Onboarding Optimization

Redesign your first-touch experience to drive activation, reduce drop-off, and create momentum.

Retention

Churn Analysis & Prevention

Find the root causes of churn and apply proven strategies to increase long-term retention.

Framework

Customer Success Frameworks

Implement repeatable success strategies — from onboarding to renewals — that fit your team.

Strategy

Proactive Support Design

Shift from reactive support to proactive CX by building systems that anticipate customer needs and reduce incoming tickets.

Readiness

CS Foundation Planning

Set up the essentials: who owns what, how success is measured, and how CS fits your growth stage.

Advisory

CX Strategy Sprint

Tackle urgent CX/CS gaps in focused strategy sessions and walk away with a clear action plan.

Insights

Customer Feedback Loops

Capture and use voice-of-customer data to drive product and process improvements.

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Dopsra Consulting

Let's Find Out What's Costing You Retention.

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Privacy Policy

Last updated: 8/26/2026This Privacy Policy explains how Dopsra Consulting ("we," "us," "our") collects, uses, and protects your personal data when you visit dopsraconsulting.com.1. Data ControllerDóra Nagyné Gebei
Dopsra Consulting
Email: [email protected]2. What Data We Collect and WhyWebsite Analytics (Google Analytics): We use Google Analytics (GA4) to understand how visitors use our Site. Data collected includes IP address, browser/device type, pages visited, and general location. Legal basis: your consent via our cookie banner. Third party: Google Ireland Limited. Retention: 14 months. You can decline or withdraw consent anytime via Cookie Settings.Contact Form: We collect your name, email, and message when you submit our contact form. Legal basis: your consent and, where applicable, steps to enter into a contract. Retention: up to 24 months. Not sold or shared with third parties beyond what's needed to operate the Site.Meeting Booking (Calendly): Our booking page uses Calendly, which acts as an independent data controller for data you submit there. See Calendly's own Privacy Policy for details.3. CookiesOur Site uses cookies to operate and improve. Manage your preferences anytime via the Cookie Settings link.4. Your Rights (GDPR)You have the right to access, rectify, erase, restrict or object to processing, request data portability, withdraw consent, and lodge a complaint with the Hungarian NAIH (naih.hu). To exercise these rights, contact [email protected].5. Data SecurityWe take reasonable technical and organizational measures to protect your data.6. Changes to This PolicyWe may update this policy from time to time. Material changes will be reflected here.7. ContactDóra Nagyné Gebei — [email protected]

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Terms of Service / Impressum

Last updated: 8/26/20261. Business Information (Impressum)This website is operated by:Dóra Nagyné Gebei
Trading as: Dopsra Consulting
Email: [email protected]
Location: HungaryDopsra Consulting is currently operating as an individual pending registration as a sole proprietorship (egyéni vállalkozás) in Hungary. Once registered, this section will be updated to include the registered business name and tax number (adószám).2. Acceptance of TermsBy accessing or using dopsraconsulting.com (the "Site"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.3. About Our ServicesDopsra Consulting provides customer experience and customer success consulting services for early-stage startups. Current service offerings include, but are not limited to: CX Audit, KPI Design & Reporting, Onboarding Optimization, Churn Analysis & Prevention, Ticket Auditing, Support System Setup, Customer Success Frameworks, Proactive Support Design, CS Foundation Planning, CX Strategy Sprint, and Customer Feedback Loops.Full descriptions of current service offerings are available on the Site and may be added to, removed, or updated from time to time without prior notice.Any information provided on this Site about our services is for general informational purposes only and does not constitute a binding offer. Specific engagements — including scope, deliverables, pricing, and timelines — are governed by a separate agreement entered into directly with the client.4. Use of the WebsiteYou agree to use this Site only for lawful purposes. You may not: use the Site in any way that could damage, disable, or impair it; attempt to gain unauthorized access to any part of the Site; use automated means (bots, scrapers) to access the Site without permission; or submit false or misleading information through the Contact form.5. Intellectual PropertyAll content on this Site — including text, graphics, logos, and design — is the property of Dopsra Consulting unless otherwise noted, and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without prior written permission.6. No Professional AdviceContent on this Site is provided for general informational purposes only and does not constitute professional, legal, or financial advice. Any consulting services provided by Dopsra Consulting are governed by the specific terms agreed with each client, not by the general content of this Site.7. Third-Party Services and LinksThis Site uses or links to third-party services, including Calendly (for meeting scheduling), LinkedIn (social link), and Google Analytics (site analytics, subject to your cookie consent choices).Dopsra Consulting is not responsible for the content, privacy practices, or availability of these third-party services. Your use of them is subject to their own terms and privacy policies.8. Limitation of LiabilityTo the fullest extent permitted by law, Dopsra Consulting shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, this Site. The Site is provided "as is" without warranties of any kind, express or implied.9. Governing LawThese Terms are governed by the laws of Hungary, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the competent courts of Hungary.10. Changes to These TermsWe may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the revised Terms.11. ContactQuestions about these Terms can be directed to Dóra Nagyné Gebei at [email protected].For information about how we collect and use personal data, please see our Privacy Policy.

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